Borneo Marathon (BIM)

Refund Frequently Asked Questions

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Refund Frequently Asked Questions

Refund Frequently Asked Questions

When will I receive my refund?

We aim to refund runners within 60-90 days depending on which site and/or which payment method you used to register for the event.

We are working hard to ensure that everyone who has registered for Borneo Marathon 2020 will get their refund in due time. We seek your patience and understanding as we carefully go through the large volume of refunds.

How will I receive my refund?

BM2020 website / Ticket2u

If you (the ticket buyer) paid via our website and online ticketing partner, Ticket2u platform (www.ticket2u.com.my) by online banking, credit card, debit card or e-wallet, the refund amount will be paid into the buyer's savings/current bank account or credit card.

You should have already received a notification email from Ticket2u about the refund and its procedures.

If you have not received an email notification from Ticket2u, please go to this link: https://www.ticket2u.com.my/event/18326 where you will be requested to provide your banking details by filling out an online form.

You can also drop an email to help@ticket2u.com where an administrator will assist you.

Great Borneo Series

If you paid via the Great Borneo Series platform (www.greatborneoseries.com), you should have already received an email notification from us about the refund.

If you haven’t, please send an email to: info@borneomarathon.com

World’s Marathons

If you paid via the World’s Marathons platform (www.worldsmarathons.com), you should have already received an email notification about the refund

If you haven’t, please send an email to: info@borneomarathon.com

Cash or Other channels of payment

A. If you registered and paid for BM2020 at our booths below, you should have already received an email notification from us about the refund.

  • Bintulu Half Marathon 2019
  • Kuching Marathon 2019
  • SHAREDA Propex 2019
  • If you haven’t, please send an email to: info@borneomarathon.com

    B. All other methods of registration and payment that are not mentioned above, please contact info@borneomarathon.com. An administrator will assist you.

    Why is 7% deducted from the fees I paid?

    The 7% is an administrative fee charged by the administrator, website provider or payment gateway to handle and process your refund.

    I have paid the BM2020 registration, but I have also paid for photos/transportation/donation. Is the 7% administrative fee based on the amount paid for registration fee AND photo/transportation /donation?

    The 7% is based on the final amount you paid.

    Keep the registration fee, but can you give me my entitlements i.e. T-shirt & Medal?

    Fortunately, orders for t-shirts, medals, bibs etc were not yet made, therefore we are able to provide you a refund instead.

    Can I get a written confirmation on the BM 2020 cancellation so that I can seek refund from airlines / hotel?

    You may write in to info@borneomarathon.com to obtain your written confirmation.

    When will Borneo Marathon 2021 be held?

    To be confirmed. Please check our website and Facebook page from time to time for updates.

    Why don’t you just carry forward the registration fee to next year’s Borneo Marathon?

    We appreciate your loyalty with us. As a gesture during these trying times, we feel obligated to return the fees to you. We look forward to having you again next year.

    Instead of the refund, can I donate my registration fees to the charities supported by Borneo Marathon?

    Yes. For those who paid directly via Ticket2u platform, you should have already received an email notification from Ticket2u about the refund and its procedures. On the refund page, there will be a ‘Donate My Registration Fees’ option which will take you to the donation page.

    For those who paid by any other method or platform (besides Ticket2u), if you have not been contacted by our Borneo Marathon secretariat, please drop us an email at info@borneomarathon.com to let us know that you would like to opt for donation instead of refund.

    Thank you for your donation. Your contribution will help ease the burdens faced by these charities in the hard and challenging times ahead.

    How can I register as a volunteer for next year’s event?

    Send us an email at info@borneomarathon.com

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